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Frequently asked questions
SHIPPING AND RETURNS
- Goods post for small products €2.90 / delivery 1-4 days
- DHL GoGreen Germany €4.50 / delivery 1-4 days
- Postcards & posters within Germany €2 / delivery 1-4 days
- Shipping Switzerland including customs clearance €16 / delivery 2-5 days
- EU 10 € / delivery 3-10 days
- Worldwide 24 € / Delivery 7-21 days
Yes. As soon as your packaged order has been picked up by the DHL driver, you will receive a notification by email. You can easily track the status of your shipment using the included tracking number.
We work with a distribution company that handles customs. We send the goods to Konstanz and there they are then cleared for Switzerland and sent from there to the Swiss address. The customer does not bear any additional customs costs.
You have a total of 14 days after delivery of your shipment to return your purchase or individual items to us. Please note that your return from Switzerland can take up to 10 days to reach us.
If you would like to return your order, click here to print your shipping note .
Please make sure that the returned items are unworn and in their original condition so that we can refund the full purchase price. This means including labels and intact hygiene seals.
Write the order number and name clearly on a piece of paper and include it with your return so that we can allocate your return.
You will receive a refund for the returned items no later than 14 days after receipt of your return via the payment method you used for your purchase.
RETURNS FROM GERMANY: From June 1, 2023 we will charge a return fee of 4 euros.
RETURNS FROM AUSTRIA: The customer bears the return shipping costs of €12.
RETURNS FROM SWITZERLAND:
The customer bears the return shipping costs of €15. The return label is included in the package.
After we receive and inspect your return, we will refund the item price. We can only refund using the same payment method used to make the initial purchase.
WASHING INSTRUCTIONS AND CARE
We recommend treating the leather with beeswax before first use to make it water-repellent and dirt-resistant. Because the leather is vegetable tanned, it will develop a beautiful patina over time and will darken over time. Apply beeswax thinly to clean and dry leather with your bare hand. Repeat regularly. Read more about leather care here.
Our fabric bags are made from pre-washed organic cotton. You can put your bag in the washing machine on a delicate wash at 30°. Do not tumble dry. You can read more here
For general questions about shipment tracking, return policies or voucher redemption, you can find answers above. Just take a look and see if your question is already there.
Your favorite item is sold out online or would you like to change your order? Nothing could be easier than that – we would be happy to help you. The best way to reach our customer service is via our contact form . Please send us a message using our contact form and we will get back to you as soon as possible.
You can find our products in many stores across Europe. Use the store locator to see which store is closest to you. You are welcome to visit us in our studio in Berlin to see the entire collection. We are looking forward to your visit