Petit Bag Terre

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SHIPPING COSTS

Germany (carbon-neutral shipping with DHL GoGreen)
• Small items → only €2.90
• Large bags → €4.50
• Free shipping on orders over €160 – carbon-neutral & free of charge!
Switzerland (incl. customs clearance): €16 – no further customs fees
EU: €10
Worldwide: €24

DELIVERY TIME
For pre-ordered bags/pre-order: Estimated shipping date is indicated on the product
For bags in stock: Ready for immediate dispatch 

• Germany: 1–4 days
• International: 4–14 days (depending on customs in the destination country)
• Switzerland: 4–10 days (customs included, no additional costs) We ship via a distribution company that handles customs clearance. The goods are cleared through customs in Constance and delivered to the Swiss address – with no additional customs costs for the customer.

RETURNS
• Germany: €4 (print return label here)
• Austria: €12 (print return label here)
• Switzerland: €15 (return label is enclosed)
• Unfortunately, no returns possible from the UK & USA
• All other countries: Customers from all other countries bear the return shipping costs themselves and must return the goods to us independently.

EXCHANGES
You can easily exchange unworn items within 14 days.

REFUNDS
After inspection, the refund will be conveniently processed via your original payment method.