WHAT ARE THE SHIPPING COSTS?

Germany: €2.90 for orders up to €115

€4.50 for orders up to €200 via DHL GoGreen thereafter free shipping.

Switzerland (incl. customs clearance): €16 Note: No additional customs costs for customers.

EU: €10 

Worldwide: €24 

WHAT IS THE DELIVERY TIME?

Germany: 1-4 days

Switzerland: 4-10 days*

International: 4-14 days (may vary due to, among other things, customs clearance in the destination country)
*Switzerland: We ship via a distribution company that handles customs clearance. The goods are cleared through customs in Konstanz and delivered to the Swiss address – without additional customs costs for the customer.

Yes. As soon as your packaged order has been picked up by the DHL driver, you will receive a notification by email. You can easily track the status of your shipment using the included tracking number.

We work with a distribution company that handles customs. We send the goods to Konstanz and there they are then cleared for Switzerland and sent from there to the Swiss address. The customer does not bear any additional customs costs.

You have a total of 14 days after delivery of your shipment to return your purchase or individual items to us. Please note that your return from Switzerland can take up to 10 days to reach us.

If you would like to return your order, click here to print your shipping note .

Please make sure that the returned items are unworn and in their original condition so that we can refund the full purchase price. This means including labels and intact hygiene seals.

Write the order number and name clearly on a piece of paper and include it with your return so that we can allocate your return.

You will receive a refund for the returned items no later than 14 days after receipt of your return via the payment method you used for your purchase.

RETURNS

Return shipping costs Germany: €4 print here

Return shipping costs Austria: €12 print here

Return shipping costs Switzerland: €15 (return label included with the package)

All other countries: Customers from all other countries bear the return shipping costs themselves and must return the goods to us independently.
No returns from Great Britain & USA

EXCHANGE possible within 14 days for unworn goods.

REFUND
Refund to the original payment method after inspection of the return.

Customers from all other countries return the goods independently to Marin et Marine Dunckerstraße 11, 10437 Berlin. 

After we have received and inspected your return, we will refund the item price. We can only issue a refund using the same payment method that was used for the original purchase.

We recommend spraying your bag with waterproofing spray to make it water-repellent. We recommend treating the light-coloured NATURAL leather with beeswax before first use to make it water-repellent and dirt-resistant. Black and Marron do NOT need beeswax. As the leather is vegetable tanned, it will develop a beautiful patina and darken over time. Apply a thin layer of beeswax to the cleaned and dry leather with your bare hands. Repeat regularly. Read more about leather care here.

Our fabric bags are made from pre-washed organic cotton. You can put your bag in the washing machine on a delicate wash at 30°. Do not tumble dry. You can read more here

For general questions about shipment tracking, return policies or voucher redemption, you can find answers above. Just take a look and see if your question is already there.

Your favorite item is sold out online or would you like to change your order? Nothing could be easier than that – we would be happy to help you. The best way to reach our customer service is via our contact form . Please send us a message using our contact form and we will get back to you as soon as possible.

Check the Store Locator to find the store closest to you. You are also very welcome to visit us at our studio in Berlin to see the full collection. We look forward to your visit