COUPON

The perfect gift – the e-voucher can be redeemed online! The recipient can choose their favorite bag themselves. The voucher code will be sent via email after purchase.

After your order is confirmed, you'll receive the code in the second email. You can then enter the code in the checkout field later during purchase.

The voucher is valid for all items and has no expiration date.

SHIPPING COSTS

Germany (carbon-neutral shipping with DHL GoGreen)
• Small items → only €2.90
• Large bags → €4.50
• Free shipping on orders over €160 – carbon-neutral & free of charge!
Switzerland (incl. customs clearance): €16 – no further customs fees
EU: €10
Worldwide: €24

DELIVERY TIME
For pre-ordered bags/pre-order: Estimated shipping date is indicated on the product
For bags in stock: Ready for immediate dispatch 

• Germany: 1–4 days
• International: 4–14 days (depending on customs in the destination country)
• Switzerland: 4–10 days (customs included, no additional costs) We ship via a distribution company that handles customs clearance. The goods are cleared through customs in Constance and delivered to the Swiss address – with no additional customs costs for the customer.

RETURNS
• Germany: €4 (print return label here)
• Austria: €12 (print return label here)
• Switzerland: €15 (return label is enclosed)
• Unfortunately, no returns possible from the UK & USA

EXCHANGES
You can easily exchange unworn items within 14 days.

REFUNDS
After inspection, the refund will be conveniently processed via your original payment method.