Customer information

SHIPPING COSTS

Germany (climate-neutral shipping with DHL GoGreen)
• Small items → only €2.90
• Large bags → €4.50
• For orders over €160, shipping is on us – climate-neutral & free!
Switzerland (incl. customs clearance): €16 – no additional customs costs
EU: & €10
Worldwide: €24

DELIVERY TIME
• Germany: 1–4 days
• International: 4–14 days (depending on customs in the destination country)
• Switzerland: 4–10 days (customs included, no additional costs) We ship via a distribution company that handles customs clearance. The goods are cleared through customs in Konstanz and delivered to the Swiss address – without additional customs costs for the customer.

RETURNS
• Germany: €4 (print return label here)
• Austria: €12 (print return label here)
• Switzerland: €15 (return label included)
• Unfortunately, no returns from the UK & USA
• All other countries: Customers from all other countries bear the return shipping costs themselves and must return the goods to us independently.

EXCHANGES
You can easily exchange unworn items within 14 days.

REFUND
After inspection, the refund will be conveniently issued to your original payment method.